Returns Instructions

Do you want to return something? No problem!

We try hard to accept all returns and they as long as they’re securely packed and the garment remains unused. Due to hygiene reasons we cannot accept returns if the ear phones have been placed in ears. Additionally, returned items should include tags and any original packaging.

You can return any item for a refund within 30 days of receiving your original order.  Simply download and print our customer returns form and include it with the item you are returning.

[CLICK TO DOWNLOAD: Customer Returns Form]

*Customer must pay for return shipping cost.

You can also exchange your item within 30 days, as long as the new item has the same product code as the original product you ordered. If you want to exchange for a different colour, the price of both colours must be the same as the price at which you bought the original product.

You’ll know if the new item has the same product code as your original item, because the size or colour will be available in the drop down menu on the product page for the original item you ordered.

If the item is out of stock in the size or colour you have opted for, then a refund will be issued instead.

If you want a different item, the item you want is sold under a different product code, or the item you want is a different price to the price at which you bought the original product, then you’ll need to return the unwanted item for a refund and place a new order.

We’ll refund the price you purchased your item at. This includes sale items. If you’d like a refund for your goods but you can’t return them to us for any reason, then a refund for those goods will be at our discretion.

The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

We are not responsible for any items that are returned to us by mistake.

We try hard to accept all returns and they don’t need to be in the original box or bag, as long as they’re securely packed. Where possible, returned items should include tags and any packaging.

We recommend you obtain proof of postage. Our returns address is:

Hoodiebuddie UK returns
14 Wise Lane
Mill Hill
Barnet
London
NW7 2RE

See our warranty details on our website: www.hoodiebuddie.co.uk/shipping-returns/

NOTE: HoodieBuddie™ is not responsible for the improper washing of the garment. It is strongly recommended that the care instructions are understood. Remember to remove your musical device from the garment prior to washing; HoodieBuddie™ is not responsible for the washing of your musical device.